The company offers small business and commercial banking options, checking and savings accounts for individuals as well as credit cards, investment services, and mortgages. They were formed back in 2019 after a merger between SunTrust and BB&T banks. TruistFinancial is a bank holding company headquartered out of North Carolina. Hagen’s case has been moved to federal court and there will be a scheduling hearing next week.When customer service fails, FairShake can make Truist bank listen. In addition to contacting Truist, FOX 5 has reached out to members of Congress and the FDIC to ask what can be done and what, if any, recourse people have. "The stress that it has put on my family is irreconcilable." "It affects me on a personal level daily," she said. Hagen said there needs to be accountability. The bank says it can’t comment on individual clients. In response, a Truist spokesperson has maintained the bank takes instances of fraud seriously and acknowledges fraud investigations are done on a case by case basis. They said the bank was able to stop half of the transfers. The owners of Johnny Pistolas said hackers attempted to steal $460,000 from their business accounts just before the new year. Those small business owners reached out following our first story about longtime Adams Morgan bar and restaurant owners who said they are fighting to recoup $230,000. Small business owners continue to come forward with claims they’ve had tens of thousands of dollars stolen from their Truist bank accounts.ĭownload the FOX 5 DC News App for Local Breaking News and Weather More reports of money stolen from Truist accounts All of those cases are in Virginia and all but one person said the money was stolen through wire fraud.
It’s a case other Truist fraud victims are watching closely.įOX 5’s Lindsay Watts has spoken to a Prince William County jewelry maker who says she lost $25,000, a Loudoun County contractor who says he’s out $116,000, a Loudoun County towing company owner who says she and her husband had $30,000 stolen and an auto dealer in Luray who said he lost $27,000. Hagen’s lawsuit argues she never used wire transfer before the fraud and therefore never agreed to the bank’s policies on wire transfers. We’re hopeful that Hidden Oasis’s lawsuit brings to light the deficiencies in Truist’s legal position and its online banking security." In reality, customers like Hidden Oasis are not agreeing to shoulder losses caused by unauthorized wire transfers, and Truist should not be able to evade responsibility on that basis. Truist is denying relief even if the customer had never before wired money and irrespective of whether the customer knew that its account had wire transfer capabilities. "Truist is aware that its online banking service is being used to carry out rampant wire transfer fraud, yet Truist continues to pin responsibility on its customers because its customers supposedly agree to bear the risk of loss simply by using their Truist accounts.
Hagen’s attorney Pat McNichol with Kelly Guzzo, PLC said in a statement: When that didn’t happen, she decided to file a lawsuit against the bank. More local business owners report money stolen from Truist accounts Hagen said she contacted local police, the FBI, regulatory agencies, all the while expecting her money was protected, and she’d get it back. Like others FOX 5 has spoken to, Hagen said the cash was stolen through multiple wire transfers. Because everything I had worked for the past 12 years didn’t matter."
"That was one of the worst moments of my life. "A teller informed me that my entire bank account had been drained," she said.
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